Our Privacy Policy
This policy explains what personal data we collect at Mzansi Casino, why we collect it, how long we keep it and what rights you have over it. It applies to every player who registers an account or visits mzansi-aud.com.
Data We Collect
We collect personal data when you register, verify, deposit, play or contact our support team. The categories below cover everything we hold about you.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: copies of your ID or passport, proof of address and payment method evidence required under our KYC procedures.
- Transaction data: deposits and withdrawals, payment method details, wallet addresses for crypto (BTC, ETH, USDT, LTC), and betting history.
- Technical data: IP address, device identifiers, browser type, operating system and approximate location derived from your IP.
- Gameplay behaviour: games played, session duration, stakes, winnings and losses, used for responsible-gambling monitoring and fraud prevention.
- Marketing preferences: your choices about bonus emails, SMS and promotional offers, and whether you have opted in or out.
How We Use Your Data
We use your data only for the purposes listed below, and never for anything incompatible with those purposes.
- Creating and managing your player account.
- Verifying your identity and age under KYC and AML rules before your first withdrawal.
- Processing deposits and withdrawals through your chosen payment method.
- Preventing fraud, money laundering, bonus abuse and multi-accounting.
- Monitoring gambling behaviour to support responsible-gaming tools such as deposit limits, loss limits and self-exclusion.
- Sending marketing communications, only where you have consented.
- Meeting legal and regulatory obligations, including reporting to the Curaçao Gaming Control Board where required.
Our Legal Bases
Where GDPR or comparable privacy law applies to you, we rely on one of four legal bases for each processing activity, and we match the basis to the purpose.
Contract
We process identity, account and transaction data to perform our contract with you. Without it we cannot open your account, run your wagers or pay out winnings.
Legal obligation
KYC verification, AML record-keeping and regulatory reporting happen because the law requires them. We cannot offer you a withdrawal until these checks are complete.
Legitimate interest
Fraud prevention, security monitoring and aggregate analytics rely on our legitimate interest in running a safe casino. These interests are balanced against your rights, and we keep this processing to the minimum needed.
Consent
Marketing emails, SMS offers and non-essential cookies run only on your consent. You can withdraw that consent at any time without affecting your ability to play.
How Long We Keep It
We retain each category of data no longer than necessary. Where regulation sets a minimum, we meet or exceed it.
| Data category | Retention period |
|---|---|
| Identity and account data | Duration of your account, then up to 5 years after closure |
| Transaction and KYC records | Minimum 5 years, as required by AML regulation |
| Verification documents | 5 years after account closure |
| Technical and gameplay logs | Up to 12 months |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Self-exclusion records | For the exclusion period plus 5 years, to prevent re-registration |
Who We Share It With
We never sell your personal data. We share it only with parties who need it to deliver our service, and each one is bound by contractual data-protection terms.
- Payment processors handling your deposits and withdrawals, including card schemes, e-wallet providers and crypto payment gateways.
- KYC and AML verification providers who check your documents against sanctions and identity databases.
- Game and platform providers who receive the minimum data needed to run your sessions.
- Regulators and law-enforcement bodies, where disclosure is legally required.
- Analytics and email-delivery providers, operating under data-processing agreements.
Your Rights Over Data
You control your data. Contact us using the details in the section below and we will respond within 30 days.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: ask us to delete data we no longer need, subject to regulatory retention.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing at any time, via the unsubscribe link or by contacting support.
- Complain: lodge a complaint with your local data protection authority if you believe we have mishandled your data.
Cookies and Security
Cookies and tracking
We use essential cookies to keep you logged in and remember your preferences, plus optional analytics and marketing cookies that run only with your consent. Full details, including how to change your cookie settings, are on our dedicated Cookies Policy page.
How we protect your data
All traffic to mzansi-aud.com runs over TLS encryption, and stored verification documents sit in encrypted storage. Access to player data is limited to staff who need it for their role, logged and reviewed regularly.
If a personal-data breach occurs that poses a risk to you, we will notify the relevant supervisory authority within 72 hours and inform affected players without undue delay.
Contact Our Data Team
Questions about this policy or your data? Email our data protection officer at [email protected] or reach our support team at [email protected], available 24/7 via live chat. We will verify your identity before making any changes to your account data.
We may update this policy from time to time to reflect changes in law or our services. The current version is always published on this page, and material changes will be announced in advance.
Frequently asked questions
Does Mzansi Casino sell my personal data?
No. We share data only with processors and partners who need it to run your account, payments and verification, and never sell it to third parties.
How long do you keep my KYC documents?
Verification documents and transaction records are kept for a minimum of 5 years after account closure, as required by anti-money-laundering regulations.
Can I stop marketing emails?
Yes. Use the unsubscribe link in any email, adjust your preferences in your account settings, or contact support at any time. Marketing stops immediately.
How do I request a copy of my data?
Email [email protected] from your registered address. After verifying your identity, we will provide your data within 30 days.